Privacy policy
Privacy Policy
Last updated: January 8, 2026
CROSIAX operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you, the customer, with a curated shopping experience. CROSIAX uses Shopify technology to deliver the Services.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of personal information.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and how your personal information is collected, used, and disclosed.
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Personal Information We Collect
“Personal information” means any information that identifies or can reasonably be linked to you or another individual. It does not include anonymized or de-identified data.
Depending on how you interact with the Services, your location, and applicable law, we may collect the following categories of personal information:
• Contact details, including name, billing and shipping address, phone number, and email address
• Payment and financial information, including payment method details, transaction data, and payment confirmations
• Account information, such as username, password, preferences, and settings
• Transaction information, including products viewed, added to cart, purchased, returned, exchanged, or canceled
• Communications, including messages sent to customer support
• Device and technical data, including IP address, browser, device identifiers, and network information
• Usage data, including how and when you interact with the Services
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Sources of Personal Information
We may collect personal information from:
• You directly, when you create an account, place an order, or contact us
• Automatically, through cookies and similar technologies when you use the Services
• Service providers, who process data on our behalf
• Partners or third parties, where permitted by law
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How We Use Your Personal Information
We use personal information for the following purposes:
• Providing and improving the Services, including processing orders, payments, shipping, returns, account management, and personalized shopping experiences
• Marketing and advertising, including promotional emails, messages, and online advertising based on your interactions
• Security and fraud prevention, to protect accounts, transactions, and the integrity of our Services
• Customer communications, including responding to inquiries and providing support
• Legal compliance, including responding to lawful requests, enforcing policies, and protecting our rights
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How We Share Personal Information
We may share your personal information:
• With Shopify, service providers, and vendors that support our business operations
• With marketing and advertising partners, in accordance with their privacy policies
• When you directly request or consent to such sharing
• With affiliates within our business group
• In connection with business transactions, legal obligations, or to protect rights and safety
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Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Your data may be transferred and processed in countries outside your own.
Shopify may use personal information collected through interactions with our store, other merchants, and the Shopify platform to provide advanced features. In such cases, Shopify acts as a data controller.
For more information, please review Shopify’s Consumer Privacy Policy at:
👉 https://privacy.shopify.com/en
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Third-Party Websites
The Services may include links to third-party websites. We are not responsible for the privacy or security practices of those sites. We encourage you to review their policies before providing any personal information.
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Children’s Data
The Services are not intended for use by minors, and we do not knowingly collect personal information from individuals under the age required by applicable law. If you believe a minor has provided us with personal information, please contact us to request deletion.
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Data Security and Retention
No security system is completely secure, and we cannot guarantee absolute security. Personal information is retained only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.
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Your Rights and Choices
Depending on your location, you may have the right to:
• Access your personal information
• Request correction or deletion
• Request data portability
• Object to or restrict certain processing activities
• Opt out of targeted advertising or marketing communications
You may unsubscribe from promotional emails at any time. Transactional or account-related emails may still be sent.
Residents of the UK or EEA may also have rights to object to processing and withdraw consent where applicable.
Requests can be made through the Services or by contacting us directly. We may need to verify your identity before fulfilling requests.
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International Transfers
Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on recognized legal transfer mechanisms, such as Standard Contractual Clauses.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. The updated version will be posted on this site with a revised “Last updated” date.
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Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
📧 Email: s.reyes.creativo@gmail.com
📍 Address: Córdoba, CO, 14014, Spain
For data protection purposes, CROSIAX is the data controller of your personal information.